Return policy:
Eligibility for returns
To be eligible for a refund, the item must be unused, undamaged, and in its original packaging. Custom-made or personalized items may not be eligible for a refund unless they are received in a damaged or defective condition.
Return process
If you wish to return an item, please follow contact our customer care team within the specified return window to initiate the return request. Provide the necessary information, including your order number, product details, and reason for return. Our customer care team will guide you through the return process, providing you with a return authorization and any specific instructions for packaging and shipping the item back to us.
Return shipping
When returning an item, you may be responsible for the return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item sent. We recommend using a trackable shipping method and retaining the shipping receipt as proof of shipment.
